:root {
    --ora-surface: #ffffff;
    --ora-surface-soft: #f5f8ee;
    --ora-border: rgba(33, 68, 98, 0.12);
    --ora-shadow: 0 24px 60px rgba(33, 68, 98, 0.12);
    --ora-text-muted: rgba(33, 68, 98, 0.72);
    --ora-whatsapp: #25d366;
}

.ora-floating-widgets {
    position: fixed;
    left: 24px;
    right: 24px;
    bottom: 24px;
    display: flex;
    justify-content: space-between;
    align-items: flex-end;
    gap: 16px;
    pointer-events: none;
    z-index: 1000;
}

.ora-floating-widget {
    pointer-events: auto;
    display: inline-flex;
    align-items: center;
    gap: 10px;
    text-decoration: none;
    border-radius: 999px;
    box-shadow: var(--ora-shadow);
    transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.ora-floating-widget:hover,
.ora-floating-widget:focus {
    transform: translateY(-2px);
    box-shadow: 0 28px 72px rgba(33, 68, 98, 0.2);
}

.ora-floating-widget--support {
    background: linear-gradient(135deg, var(--bs-secondary) 0%, #2d5b82 100%);
    color: var(--bs-white);
    padding: 14px 20px;
}

.ora-floating-widget--whatsapp {
    margin-right: auto;
    width: 62px;
    height: 62px;
    justify-content: center;
    background: var(--ora-surface);
    color: var(--ora-whatsapp);
    border: 1px solid rgba(37, 211, 102, 0.2);
}

.ora-floating-widget__icon {
    width: 22px;
    height: 22px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.ora-floating-widget__icon svg {
    width: 100%;
    height: 100%;
}

.ora-floating-widget__label {
    font-size: 15px;
    font-weight: 700;
    white-space: nowrap;
}

.ora-support-route .breadcrumb-area {
    display: none;
}

.ora-support-page {
    direction: rtl;
    padding: 150px 0 80px;
    background:
        radial-gradient(circle at top left, rgba(116, 189, 18, 0.12), transparent 32%),
        radial-gradient(circle at top right, rgba(33, 68, 98, 0.16), transparent 36%),
        linear-gradient(180deg, rgba(245, 248, 238, 0.95) 0%, rgba(255, 255, 255, 1) 100%);
}

.ora-support-shell {
    display: grid;
    grid-template-columns: minmax(280px, 0.9fr) minmax(0, 1.3fr);
    gap: 28px;
    align-items: start;
}

.ora-support-overview,
.ora-support-chat-card {
    background: rgba(255, 255, 255, 0.9);
    backdrop-filter: blur(10px);
    border: 1px solid var(--ora-border);
    border-radius: 28px;
    box-shadow: var(--ora-shadow);
}

.ora-support-overview {
    padding: 30px;
}

.ora-support-pill {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 8px 14px;
    border-radius: 999px;
    background: rgba(116, 189, 18, 0.12);
    color: var(--bs-secondary);
    font-size: 13px;
    font-weight: 700;
}

.ora-support-overview h1 {
    margin: 18px 0 16px;
    font-size: clamp(28px, 3vw, 42px);
    line-height: 1.25;
    color: var(--bs-secondary);
}

.ora-support-intro {
    margin: 0 0 24px;
    color: var(--ora-text-muted);
    line-height: 1.9;
    font-size: 16px;
}

.ora-support-summary-grid {
    display: grid;
    gap: 14px;
    margin-bottom: 22px;
}

.ora-support-summary-card,
.ora-support-note-card {
    background: var(--ora-surface);
    border: 1px solid var(--ora-border);
    border-radius: 20px;
    padding: 18px 20px;
}

.ora-support-summary-card strong,
.ora-support-note-card h2 {
    display: block;
    margin-bottom: 8px;
    color: var(--bs-secondary);
    font-size: 18px;
}

.ora-support-summary-card span,
.ora-support-note-card li {
    color: var(--ora-text-muted);
    line-height: 1.85;
}

.ora-support-feature-list {
    list-style: none;
    margin: 0;
    padding: 0;
}

.ora-support-feature-list li {
    position: relative;
    padding-right: 18px;
    margin-bottom: 10px;
}

.ora-support-feature-list li::before {
    content: "";
    position: absolute;
    right: 0;
    top: 0.9em;
    width: 6px;
    height: 6px;
    border-radius: 50%;
    background: var(--bs-primary);
}

.ora-support-feature-list li:last-child {
    margin-bottom: 0;
}

.ora-support-chat-card {
    min-height: 760px;
    overflow: hidden;
}

.ora-support-chat-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 20px;
    padding: 24px 28px;
    border-bottom: 1px solid var(--ora-border);
    background: linear-gradient(135deg, rgba(33, 68, 98, 0.98), rgba(45, 91, 130, 0.92));
    color: var(--bs-white);
}

.ora-support-chat-heading {
    display: flex;
    align-items: center;
    gap: 16px;
}

.ora-support-chat-avatar {
    width: 54px;
    height: 54px;
    border-radius: 18px;
    background: rgba(255, 255, 255, 0.12);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: var(--bs-white);
    flex-shrink: 0;
}

.ora-support-chat-avatar svg {
    width: 24px;
    height: 24px;
}

.ora-support-chat-heading h2 {
    margin: 0 0 6px;
    font-size: 24px;
    color: inherit;
}

.ora-support-chat-heading p {
    margin: 0;
    color: rgba(255, 255, 255, 0.8);
    line-height: 1.7;
}

.ora-support-chat-status {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    font-size: 14px;
    white-space: nowrap;
}

.ora-support-chat-status__dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    background: #8efc6a;
    box-shadow: 0 0 0 6px rgba(142, 252, 106, 0.14);
}

.ora-support-chat-body {
    display: flex;
    flex-direction: column;
    height: calc(760px - 103px);
    background:
        linear-gradient(180deg, rgba(245, 248, 238, 0.68) 0%, rgba(255, 255, 255, 0.98) 100%);
}

.ora-support-thread {
    flex: 1 1 auto;
    overflow-y: auto;
    padding: 26px 28px 16px;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.ora-support-message {
    max-width: min(88%, 720px);
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.ora-support-message--assistant {
    align-self: flex-start;
}

.ora-support-message--user {
    align-self: flex-end;
    align-items: flex-end;
}

.ora-support-bubble {
    padding: 16px 18px;
    border-radius: 22px;
    line-height: 1.95;
    white-space: pre-wrap;
    word-break: break-word;
    box-shadow: 0 8px 18px rgba(33, 68, 98, 0.06);
}

.ora-support-message--assistant .ora-support-bubble {
    background: var(--ora-surface);
    color: var(--bs-secondary);
    border: 1px solid rgba(33, 68, 98, 0.08);
    border-top-right-radius: 10px;
}

.ora-support-message--user .ora-support-bubble {
    background: linear-gradient(135deg, var(--bs-primary) 0%, #8ad61c 100%);
    color: #11200a;
    border-top-left-radius: 10px;
}

.ora-support-message-meta {
    font-size: 12px;
    color: rgba(33, 68, 98, 0.55);
    padding: 0 6px;
}

.ora-support-message--typing .ora-support-bubble {
    display: inline-flex;
    align-items: center;
    gap: 12px;
}

.ora-support-typing-dots {
    display: inline-flex;
    gap: 4px;
}

.ora-support-typing-dots span {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: rgba(33, 68, 98, 0.35);
    animation: oraSupportPulse 1.1s infinite ease-in-out;
}

.ora-support-typing-dots span:nth-child(2) {
    animation-delay: 0.15s;
}

.ora-support-typing-dots span:nth-child(3) {
    animation-delay: 0.3s;
}

.ora-support-suggestions {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    padding: 0 28px 18px;
}

.ora-support-suggestion {
    border: 1px solid rgba(33, 68, 98, 0.14);
    background: rgba(255, 255, 255, 0.92);
    color: var(--bs-secondary);
    border-radius: 999px;
    padding: 10px 14px;
    font-size: 14px;
    font-weight: 600;
    transition: all 0.2s ease;
}

.ora-support-suggestion:hover,
.ora-support-suggestion:focus {
    background: rgba(116, 189, 18, 0.14);
    border-color: rgba(116, 189, 18, 0.32);
}

.ora-support-composer {
    margin: auto 20px 20px;
    padding: 18px;
    border-radius: 24px;
    background: rgba(255, 255, 255, 0.98);
    border: 1px solid rgba(33, 68, 98, 0.1);
    box-shadow: 0 18px 40px rgba(33, 68, 98, 0.08);
}

.ora-support-composer textarea {
    width: 100%;
    border: none;
    resize: vertical;
    min-height: 112px;
    background: transparent;
    color: var(--bs-secondary);
    font-size: 16px;
    line-height: 1.95;
    padding: 0;
}

.ora-support-composer textarea:focus {
    outline: none;
    box-shadow: none;
}

.ora-support-composer-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 16px;
    border-top: 1px solid rgba(33, 68, 98, 0.08);
    padding-top: 14px;
    margin-top: 14px;
}

.ora-support-disclaimer {
    margin: 0;
    color: rgba(33, 68, 98, 0.68);
    line-height: 1.8;
    font-size: 13px;
}

.ora-support-empty-state {
    padding: 26px 28px;
    border: 1px dashed rgba(33, 68, 98, 0.15);
    border-radius: 24px;
    background: rgba(255, 255, 255, 0.75);
    color: var(--ora-text-muted);
    line-height: 1.95;
}

.ora-support-hidden {
    display: none !important;
}

@keyframes oraSupportPulse {
    0%, 80%, 100% {
        transform: scale(0.8);
        opacity: 0.45;
    }
    40% {
        transform: scale(1);
        opacity: 1;
    }
}

@media (max-width: 991px) {
    .ora-support-page {
        padding-top: 110px;
    }

    .ora-support-shell {
        grid-template-columns: 1fr;
    }

    .ora-support-chat-card {
        min-height: 680px;
    }

    .ora-support-chat-body {
        height: calc(680px - 103px);
    }
}

@media (max-width: 767px) {
    .ora-floating-widgets {
        left: 16px;
        right: 16px;
        bottom: 16px;
        gap: 12px;
    }

    .ora-floating-widget--support {
        padding: 12px 16px;
    }

    .ora-floating-widget__label {
        font-size: 14px;
    }

    .ora-support-overview,
    .ora-support-chat-header,
    .ora-support-composer {
        padding-right: 18px;
        padding-left: 18px;
    }

    .ora-support-thread,
    .ora-support-suggestions {
        padding-right: 18px;
        padding-left: 18px;
    }

    .ora-support-chat-header {
        flex-direction: column;
        align-items: flex-start;
    }

    .ora-support-composer-footer {
        flex-direction: column;
        align-items: stretch;
    }

    .ora-support-composer-footer .btn {
        width: 100%;
    }
}